Rock Bottom Golf Complaints and Reviews

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Rock Bottom Golf
Main address: PO Box 80 14514 North Chili NY
1-877-540-GOLF (4653), , Scratch@RockBottomGolf.com
  • 90 complaints
  • $6.5K claimed losses
  • $72 average
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  • Sep 29
  • Sport
  • Positive Experience
  • 1
  • 1
  • 32

Over the past 8 years I have made multiple purchases from Rock Bottom Golf. They have all been perfect!!! Read more

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  • Sep 18
  • Sport
  • Florida, United States
  • Callaway Stand Bag
  • 1
  • 1
  • 68

Had problems with a Callaway stand bag, legs would no longer close. They were responsive, required that I send photos, then asked that I ship it back. They issued store credit for my original cost, less the original shipping cost, and nothing for the return costs. I am out a total of $30. I could have purchased it from Costco for the same price, but Rock Bottom had a color that I preferred. ... Read more

Was this review helpful? 0 1

     

  • Sep 11
  • Sport
  • Positive Experience
  • 1
  • 1
  • 15

Always received timely and great service. Good solid products and brand names. Read more

Was this review helpful? 2 0

     

  • Aug 27
  • Online Shopping
  • Different Bag
  • 1
  • 1
  • 280

I ordered a full set of clubs from rockbottomgolf.com. The description said the bag was a stand bag. When it showed up, it was definitely not the bag advertised. Not only was it a cart bag, but it had a single strap instead of a double, and it had 7 dividers instead of the 14 in the description. I emailed to complain about getting a cart bag instead of a stand bag, and was told I could either... Read more

Was this review helpful? 2 1

     

  • Aug 22
  • Sport
  • Positive Experience
  • 1
  • 1
  • 24

Ordered several times and all transactions were great. Print this for whiners. Read more

Was this review helpful? 2 0

     

  • Aug 20
  • Products
  • Henderson, Nevada
  • Poor Customer Service
  • 1
  • 1
  • 132

This company was recommended to me for prices being low. They were the best price for what I was looking for but I ordered on a Thursday afternoon and paid for 5-7 day shipping. I finally received the order on Monday 10 days later. All the time trying to communicate with a company with no service phone number and they answer your service requests with FAQ's. My account never showed my order and... Read more

Was this review helpful? 1 0

     

  • Aug 13
  • Sport
  • Poor Delivery Service
  • 1
  • 1
  • 15

Delivery service stinks!! Ordered a wedge on 5 Aug and still waiting for delivery today 12 Aug. Paid for 1-5 days delivery service and cant believe it has gone through 5 states so far. this will be my last order.. Read more

Was this review helpful? 1 0

     

  • Aug 04
  • Sport
  • Big Size Shoes
  • 1
  • 1
  • 12

I ordered a size of shoes too big. I read the return policy and understood it. I contacted them, reordered half a size smaller. They waived the restocking fee. My overall experience was pleasant. Shipping was fast. Only thing I did not like was paying all the shopping charges. Probably won't buying anything again for that reason. Read more

Was this review helpful? 0 1

     

  • Aug 01
  • Sport
  • Sanford, North Carolina
  • False Breeder Accusation
  • 1
  • 1
  • 75

I have never had an issue with anything I have ordered from rockbottomgolf and I have ordered from there 15-20 times Fast shipping and everything exactly what I ordered. Read more

Was this review helpful? 2 0

     

  • Jul 31
  • Online Shopping
  • Cancelled Order Refund
  • 1
  • 1
  • 108

I placed an online order for a set of TaylorMade irons that I had to change well before the the product was shipped. They were able to cancel my original order and rebook it correctly. They charged my credit card for the original as well as the amended order and it has now been three weeks and I have not received my refund credit. Customer service is not reachable by phone. They promise an... Read more

Was this review helpful? 1 0
 
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