Rock Bottom Golf Complaints and Reviews

3.6
  • Pricing2 votes
  • Selection2 votes
  • Shipping service1 votes
  • Customer service4 votes
  • Reading bad reviews1 votes
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  • 8 hours ago
  • Products
  • Snohomish, Washington
  • Golf Club
  • 5

I bought a driver for $79.99 and while it is in transit being shipped, the price drops to $50.00. I email the company asking for a price adjustment and they tell me they cannot adjust it. Unreal. i ordered the driver 6 business days prior and have not even received it yet and they will not honor their own price drop. Amazing. You would think Rock Bottom would want to go above and beyond to keep a... Read more

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  • Apr 23
  • Sport
  • Washington, District Of Columbia
  • Gap Wedge
  • 28
  • REVIEW RATING 3/5

I ordered a gap wedge from them a week ago. Price was good, shipping fast. Got the wedge with a massive scratch on the face of it. Sent them pictures, and they asked me to ship it back for them to inspect before saying they would replace it. Their "New" clubs are not new, and they will rob you. DO NOT BUY FROM THEM. By the way, they were not even nice about it. They were sassy and said it must... Read more

Was this review helpful? 0 1

  • Apr 21
  • Sport
  • Broomfield, Colorado
  • Golf Balls
  • 52
  • REVIEW RATING 3/5

I ordered a driver and a box of golf balls on 04-12-15. I paid for the shipment to be delivered by 04-17-15. The tracking number on ups shows the package being delayed on 04-14-15. So I wait until Monday to see if I get an update from ups. Package still shows delayed. I contact rock bottom golf and they tell me to wait for the package. They will refund me the difference in shipping charges.... Read more

Was this review helpful? 0 0

  • Apr 13
  • Sport
  • Chula Vista, California
  • Golf Shoes
  • 1
  • 1
  • 55
  • REVIEW RATING 3/5

I bought two pair golf shoes. One fit the other was a size defective. Rock bottom failed to disclose to me the defect. I got stuck with the shipping fee twice. I had to track the item down because it wasn't delivered on time. They blamed it on ups when it was labeled to the wrong address. It's been two weeks past and I haven't been refunded. Overall I have lost money and I am not happy. Beware of... Read more

Was this review helpful? 0 2

  • Mar 26
  • Sport
  • Omaha, Nebraska
  • Positive Experience
  • 1
  • 1
  • 206
  • REVIEW RATING 5/5

My golf clubs were stolen out of my garage so I had to replace EVERYTHING! I did a lot of research... Amazon, Golf Galaxy, and many others, but Rock Bottom had the best deal. My order was over $1400 so I was a bit nervous waiting for my shipment to arrive, but when it did, everything was exactly as I ordered. I saved well over $200 compared to buying local. These folks are the real deal...... Read more

Was this review helpful? 3 0

  • Mar 17
  • Sport
  • Altoona, Pennsylvania
  • Cobra Bio Cell Irons
  • 1
  • 1
  • 199
  • REVIEW RATING 4/5

Went to purchase a set of Cobra Bio Cell irons for $299. I added it to cart and it still showed $299. Went back to continue shopping to add a hybrid and low an behold, the price jumped $50 to $349. Also, they have a price match guarantee. In black and white, on their site, it shows that if you find a lower price, they will match it plus discount the difference. Low and behold,... Read more

Was this review helpful? 0 1

  • Mar 12
  • Sport
  • Rockton, Illinois
  • Positive Experience
  • 1
  • 1
  • 36
  • REVIEW RATING 3/5

I have bought alot of stuff frin rockbotton. Never been never had a problem. Read more

Was this review helpful? 1 0

  • Jan 13
  • Sport
  • Sanford, North Carolina
  • Shipping
  • 1
  • 1
  • 156
  • REVIEW RATING 4/5

Some smaller items an ok purchase, but have found a consistent overcharge in shipping which no other companies do in my area. Efforts to understand issue can only be done via email, ping pong version of customer service. What reputable company in this day and age doesn't have a customer service line? the answer to my question: the higher ups decided to do it this way and since you went ahead and... Read more

Was this review helpful? 0 1

  • Jan 08
  • Sport
  • Houston, Texas
  • Positive Experience
  • 1
  • 1
  • 115
  • REVIEW RATING 4/5

I will continue My business with rockbottom! You can go pay more somewhere else and have it the same day, but for me if I can really save more than a few dollars. . I WILL. Usually going to a golf shop they won't have have or recommend the product that drove you there, and You will end up buying something You didn't want. Get what You want at the best price, I don't do the free shipping because... Read more

Was this review helpful? 1 0

  • Jan 05
  • Sport
  • New Port Richey, Florida
  • Golf Shoes
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

bought a pair of Ray Cook golf shoes and wore them a few time to try to break them in.. NO GOOD, worst shoes that digs into my ankle bone.. Cannot wear them... Nothing is wrong with my feet or ankle bone, the other golf shoes I have are all no problem... No customer service # to call, must go online to make a complaint and they said too bad, nothing they can do about it and not really concerned... Read more

Was this review helpful? 0 2

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