Rock Bottom Golf Complaints and Reviews

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Rock Bottom Golf
Main address: PO Box 80 14514 North Chili NY
1-877-540-GOLF (4653), , Scratch@RockBottomGolf.com
  • 79 complaints
  • $5.7K claimed losses
  • $72 average
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  • Jun 18
  • Footwear and Clothing
  • East Aurora, New York
  • Golf Shoes
  • 1
  • 30

Buyer beware! rockbottomgolf.com is a ripoff. Ordered golf shoes in my usual size and when I received them they weren't even close to being the size I ordered. Unfortunately I hadn't checked their return policy before ordering, only to find that I would be charged a 15% restocking fee unless I reordered another item. Not needing anything else I proceeded to return the shoes that didn't fit and of... Read more

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  • Jun 17
  • Sport
  • Chicago, Illinois
  • Late Delivery
  • 1
  • 29

this company is completely untrustworthy. They do not back up there word at all they do not disclose any shipping restrictions on your clubs in your order up a club online. I paid for overnight shipping and didn't receive it till four days later. Cannot get ahold of customer service. All I have is a sales line and you can never get across to anyone. I would not recommend doing business with... Read more

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  • Jun 06
  • Shopping
  • No Customer Service Line
  • 1
  • 32

This place is a Mickey Mouse operation. DO NOT USE!!!!!! They have NO customer service phone line. You play e-mail tag and they DO NOT WORK WITH YOU AT ALL!!! 15% restocking fee???? For their mistake? Unbelievable. They should be called "Under the Rock Golf." Go anywhere else but this company to buy goods. They are a rip off. I wish I would have never ever used them. I should have... Read more

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  • Apr 16
  • Products
  • Late Delivery
  • 1
  • 43

This is my second complaint about this very poorly run company. First off they dont have a customer service line to call in. They only have a sales line. Think about that for one second and you realize why rockbottomgolf.com is a terrible company. I paid 15.00 premium for guaranteed 3 day shipping. So what does Rockbottomgolf.com do?, They ship via UPS Ground which has now taken 1 week to... Read more

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  • Apr 16
  • Sport
  • Philadelphia, Pennsylvania
  • Undelivered Product Refund
  • 1
  • 107

I ordered clubs from RB and i wonder how they got their name as i would change it to under a ROCK BOTTOM...My wife ordered clubs to arrive on my b-day with addtional shipping of $35.00 guranteed.. They didnt show and the next day i called and told them and they blaimed UPS (not my problem i pd u not UPS) so i cancelled the order. I was told that i needed to ship them back or refuse the order when... Read more

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  • Mar 31
  • Sport
  • London, England
  • International Shipping
  • 56

I bought 2 pairs of shoes through RBG , I understood I would be responsible for Tax / Duty liable on order, which is usually the case for overseas orders, RBG didn't explain their version is ship with UPS who stand on the doorstep requiring payment before receipt of parcel and charge an extra $20 dollars for doing it, this with the cost of the Tax / duty on the shoes and shipping cost meant RBG... Read more

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  • Dec 29, 2013
  • Sport
  • Perth, Western Australia
  • Code
  • 57

I have ordered 25 separate times from Rockbottomgolf online. Each time I ordered, a gift was offered with the order together with a code name to place in the box at checkout. On every order when I placed the code in to the box, reply came up "Nothing In Your Basket Qualifies For The Free Gift" Yes, sure on all 25 orders I somehow never qualified, do you suppose anyone ever does? I have spent so... Read more

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  • Nov 29, 2013
  • Online Shopping
  • Raleigh, North Carolina
  • Price Match Complaint
  • 48

I contacted www.rockbottomgolf.com customer service to tell them that I had found a lower price on a driver, but never did they honor the policy of matching the price and giving 15% of the difference like they claim on their website, in fact they never even bothered to respond to my email. This was disappointing considering I had bought a full set of clubs from them before and had been pleased... Read more

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  • Sep 04, 2013
  • Sport
  • Discount Retailer
  • 62

I ordered a set of irons and a pull cart on 8/26. Irons arrived but no pull cart. I tried to contact RBG and it is impossible to obtain customer service. Not only is there no CS number, when you call the only number listed, which your are admonished is for SALES ONLY, all you get is a rude recording telling you to leave your number and they will call back within 4 hours. I went back to the... Read more

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  • Aug 24, 2013
  • Sport
  • Pittsburgh, Pennsylvania
  • Bushnell Neo
  • 54

I recently purchased a Bushnell neo+ from RBG. The ad said OUR price $149.99 with a $50.00 instant rebate.The ad also stated that THEIR price was $199.99. I emailed about the rebate and was told it was taken off already. It seems to me that the ad was misleading and I should have received the rebate. After 3 or 4 emails with SCRATCH they took the instant rebate out of the ad. Another reason I... Read more

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