Rock Bottom GolfComplaints and Reviews

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  • Customers like
    • Fast processing 4
    • Pricing 4
    • Quick service quality merchandise in original packing 4
  • Customers don't like
    • Customer service 9
    • Horrible and possibly fraudulent 3
    • Reading bad reviews 3
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Will never order from rock bottom golf again . I wiil also recommend to my golfing members thst they follow this advise . Poor return policy and shady product quality . Add comment

This was my first order this from Rock Bottom Golf. This week I ordered a Set of Calloway Strata golf clubs, a pair of Calloway Del Mar shoes which are great and a glove. All arrived together in 2 days. I got a great price (cheapest on Google Shopping) and got a free box of balls too. I went for the free shipping and they said it would take about 7-10 days but only took 2, I'm glad I didn't pay extra for 2 day shipping. Items were well packaged and all perfect. I am very impressed with Rock Bottom Golf and I will use them again. Thanks Read more

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What a bunch of scam artists! They sell used, returned merchandise & factory blemish/seconds as legitimate. They are also liars when confronted via their customer service department. I bought irons that were to be new & looked like they were used. I called they said I must have used them & they fought me & ultimately refused my return & refund...to make matters worse one of the heads came of my 6 irons about a month later. They also don't allow exchanges, either. I bought some shorts based on their sizing and they wouldn't allow me to simply... Read more

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I have bought several clubs, a hat and a belt. All at excellent prices and were received promptly. I have had no issues and will continue to buy from them. Add comment

Bought a gps device and when it arrived I was away so didn't get to try it until 30 days later. It did not work properly so I communicated with them about a replacement, particularly after I read some of these bad reviews. Unfortunately not enough people give positive reviews. They did a great and timely job of easily replacing the item. No hassle, an email and a telephone call from them and it was done. I have purchased a number of things from them over the years and have never had a problem. Thanks Rock Bottom! Kudos to "Scratch" Read more

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I WAS SHOCKED AND SUPRISED WHEN I READ ALL THE NEGATIVE RESPONSES REGARDING ROCK BOTTOM GOLF.... I HAVE BEEN A CUSTOMER OF ROCK BOTTOM FOR OVER 10 YEARS. I HAVE ORDERED FULL SETS OF CLUBS, GOLF BALLS, OVER 15 INDIVIDUAL CLUBS OF VARIOUS STYLES, 7 PAIRS OF GOLF SHOES, HATS, EVERYTHING YOU CAN THINK OF !!!!!!! EVERY ORDER WAS RECEIVED IN A TIMELY FASHION, EVERY ORDER WAS EXACTLY AS I ORDERED, NEVER AN EXCHANGE, AND EVERY ORDER TO MY COMPLETE SATISFACTION... I WILL CONTINUE TO BE A SUPPORTING CUSTOMER OF ROCK BOTTOM GOLF !!!!!! GREAT JOB... Read more

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This company does all it can to prevent you from speaking to someone in their "Customer Service" department. Rather they push you to handle all non-sales related questions through email. Basically saying they don't care about you once the sale is final. That is no way to handle a paying customer. If you attempt to speak to a sales rep, they will simply act annoyed, place you on hold and after two minutes on hold you will be transferred to a voicemail. I will never spend another dollar with this company. Read more

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Bought a putter from their website. Great price and fast shipping. The putter was listed as brand new in plastic. When I received the putter, removed the plastic bag, and cover I noticed 2 nicks in the edge of the putter and a small dent on the toe. Shipping costs from me to them and back would have been close to the cost of the putter. I asked if they would cover the shipping costs and all they offered was a $15 gift certificate. I asked if they would reimburse my initial shipping charge, but haven't received a reply yet. Be careful when... Read more

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Ordered a set of children's golf clubs as Christmas gifts for a grandchild. Since it was a gift it wasn't deliver until the 30 day return time limit passed. When delivered to the child I discovered the clubs were too short. I wanted to have Rock Bopttom either refund or exchange the set. The box is unopened and in perfect condition but Rock Bottom refuses to exchange or refund the set. I have tried to contact them but there isn't a phone number or service rep to whom I can talk. Email replies simply state it is past the 30 days. Read more

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I ordered a set of Adams A12 O/S clubs last week. I live in Western Australia. They arrived 2 days early in very good condition. After placing my order, I belatedly read the reviews and was worried. However my one experience with them has been all good. The order process was clear and the charges were up front (nothing hidden). It should be remembered that when you have the cheapest prices, you have to trade off exceptional service! Thanks Scratch. Read more

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