Rock Bottom GolfComplaints and Reviews

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This company does all it can to prevent you from speaking to someone in their "Customer Service" department. Rather they push you to handle all non-sales related questions through email. Basically saying they don't care about you once the sale is final. That is no way to handle a paying customer. If you attempt to speak to a sales rep, they will simply act annoyed, place you on hold and after... Read more

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Bought a putter from their website. Great price and fast shipping. The putter was listed as brand new in plastic. When I received the putter, removed the plastic bag, and cover I noticed 2 nicks in the edge of the putter and a small dent on the toe. Shipping costs from me to them and back would have been close to the cost of the putter. I asked if they would cover the shipping costs and all they... Read more

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Ordered a set of children's golf clubs as Christmas gifts for a grandchild. Since it was a gift it wasn't deliver until the 30 day return time limit passed. When delivered to the child I discovered the clubs were too short. I wanted to have Rock Bopttom either refund or exchange the set. The box is unopened and in perfect condition but Rock Bottom refuses to exchange or refund the set. I have... Read more

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I ordered a set of Adams A12 O/S clubs last week. I live in Western Australia. They arrived 2 days early in very good condition. After placing my order, I belatedly read the reviews and was worried. However my one experience with them has been all good. The order process was clear and the charges were up front (nothing hidden). It should be remembered that when you have the cheapest prices, you... Read more

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My name is William Goodman and I purchased a Billy Baroo mallet putter from you. I have tried it a number of times and found it to be a little to heavy. Is there any way I can reduce its weight?? It is like new, but it is to heavy for me. It was purchased Feb. 5,2015 and the price was $53.99. If you have any other suggestions as to what I should or try, please let me know. The putter is a Billy... Read more

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I returned a new pair of golf shoes that did not fit and after 1 month I had not received credit on my PayPal acct. When I contacted the company they assured me that they had issued credit but the credit was given to someone else that I had never heard of. They claimed that I had not purchased those shoes and that I would not receive credit. I immediately contacted PayPal and of course the first... Read more

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Best quality products and quick delivery. Totally satisfied and recommend buying from Rock Bottom Golf Add comment

Purchased 2 Pr RAY COOK Winter golf gloves. jumped through all the hoops and at checkout found they raised the price. how can you advertise a sale price and then raise it at the checkout? Is this not a version of bait and switch? I suppose they think that since you go through all that trouble to buy some thing you wont want to go through it again to buy the same thing at another web site. I... Read more

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I saw an on their website that they were taking used clubs for credit or cash, so I sent them a set of mint Rocketballz clubs on 8/23/15 and they received them on 8/27/15. I waited 2 weeks and received nothing, no check, no email, no phone call, nada from them. I called them on 9/15/15 and was told they sent them to a trade company and they sent out my check. After a couple more weeks went by, I... Read more

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Bought golf balls. Next day they were cheaper. Wouldn't, do anything because the cheaper balls were loose and not packaged by manufacture. Sorry I can,t help you Add comment

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