Rock Bottom Golf Complaints and Reviews

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Rock Bottom Golf
Main address: PO Box 80 14514 North Chili NY
1-877-540-GOLF (4653), , Scratch@RockBottomGolf.com
  • 83+4 mobile complaints
  • $6.5K claimed losses
  • $75 average
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  • Aug 27
  • Online Shopping
  • Different Bag
  • 46

I ordered a full set of clubs from rockbottomgolf.com. The description said the bag was a stand bag. When it showed up, it was definitely not the bag advertised. Not only was it a cart bag, but it had a single strap instead of a double, and it had 7 dividers instead of the 14 in the description. I emailed to complain about getting a cart bag instead of a stand bag, and was told I could either... Read more

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  • Aug 20
  • Products
  • Henderson, Nevada
  • Poor Customer Service
  • 54

This company was recommended to me for prices being low. They were the best price for what I was looking for but I ordered on a Thursday afternoon and paid for 5-7 day shipping. I finally received the order on Monday 10 days later. All the time trying to communicate with a company with no service phone number and they answer your service requests with FAQ's. My account never showed my order and... Read more

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Delivery service stinks!! Ordered a wedge on 5 Aug and still waiting for delivery today 12 Aug. Paid for 1-5 days delivery service and cant believe it has gone through 5 states so far. this will be my last order.. Add comment

I ordered a size of shoes too big. I read the return policy and understood it. I contacted them, reordered half a size smaller. They waived the restocking fee. My overall experience was pleasant. Shipping was fast. Only thing I did not like was paying all the shopping charges. Probably won't buying anything again for that reason. Add comment

  • Aug 01
  • Sport
  • Sanford, North Carolina
  • False Breeder Accusation
  • 1
  • 1
  • 48

I have never had an issue with anything I have ordered from rockbottomgolf and I have ordered from there 15-20 times Fast shipping and everything exactly what I ordered. Read more

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  • Jul 31
  • Online Shopping
  • Cancelled Order Refund
  • 1
  • 1
  • 64

I placed an online order for a set of TaylorMade irons that I had to change well before the the product was shipped. They were able to cancel my original order and rebook it correctly. They charged my credit card for the original as well as the amended order and it has now been three weeks and I have not received my refund credit. Customer service is not reachable by phone. They promise an... Read more

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I ordered some golf pant when they arrived the color did not match the website pic. I WILL NEVER SHOP HERE AGAIN BECAUSE OF THERE POOR RETURN POLICY(15% RESTOCKING FEE AND I HAVE TO PAY FOR SHIPPING) Add comment

  • Jun 18
  • Footwear and Clothing
  • East Aurora, New York
  • Golf Shoes
  • 1
  • 1
  • 109

Buyer beware! rockbottomgolf.com is a ripoff. Ordered golf shoes in my usual size and when I received them they weren't even close to being the size I ordered. Unfortunately I hadn't checked their return policy before ordering, only to find that I would be charged a 15% restocking fee unless I reordered another item. Not needing anything else I proceeded to return the shoes that didn't fit and of... Read more

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  • Jun 17
  • Sport
  • Chicago, Illinois
  • Late Delivery
  • 1
  • 1
  • 70

this company is completely untrustworthy. They do not back up there word at all they do not disclose any shipping restrictions on your clubs in your order up a club online. I paid for overnight shipping and didn't receive it till four days later. Cannot get ahold of customer service. All I have is a sales line and you can never get across to anyone. I would not recommend doing business with... Read more

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