Rock Bottom Golf Reviews and Complaints | rockbottomgolf.com @ PissedConsumer Page 17

Anonymous

Guest-211918

Honolulu, Hawaii

Screwed up my orders twice

Jun 11, 2011

1st time I tried to order their website was down when they finally fixed it, the item i wanted was sold out & an offer for free shipping had expired. I tried again about a week later and again it did not go through, this time: 2nd time I filled out the purchase order form , then they said my shipping address &credit card address did not match. I have made many purchases with other companies using the same shipping address and credit card &have had no problem & two days later, they cancelled my order. This time I lost out on a free item because the deadline had expired

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Anonymous

Guest-204826

Halifax, Nova Scotia

Rock bottom golf rocks : awesome service , awesome price

Apr 21, 2011

ordered set of 2008 big bertha irons on sunday april 17 , 2011 . The clubs arrived in Nova Scotia , canada on thursday april 21 , 2011 . The serial number was on the 8 iron and I registered them with callaway . Had some doubts but they answered all of my e-mails and came through with flying colors. They have a huge volume of orders so a few are bound to be screwed up a little . However they attempt to correct their mistakes . you have to respond to their e-mails in order to have a mistake corrected . I will definitely be shopping there again .

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Loss:

$400

6 comments

Guest-360453

Oct 17, 2011

I ordered 10 Polo shirts from them online on Friday @ noon and they arrived on the Monday at 1pm to Sydney Australia - that's quick I am very happy

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chiefsrs S

Raleigh, North Carolina

Rockbottomgolf is a sham

Mar 17, 2011

Customer service does not exist. I purchased a wedge from them on ebay. The picture in the descriptiold not give me a returnn was incorrect and I clicked on the wrong wedge.I am more than willing to bue correct wedge but want to return the wrong wedge. againem Rockbottom did not care and sent me a form letter saying that they would not provide me a return. It is their policy that all purchases are final and too bad for me. This is not good customer relations and a poor way to run a compan. Buyer beware, I will never do business with them again.

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Loss:

$49

biff B

Rochester, New York

Rock Bottom Golf - Got Empty Box

Feb 12, 2011

Not happy. Told it was my fault. Sure it is. Told to contact Visa to get my money back. Great Service. I wanted to to to a manager. Told no one in charge was working. Asked to talk to president. Told he was in Lake Placid skiing. Did not run the company day to day. Absent owner. It shows. I am sick of the run around. No one in charge. No one cares. Who runs this place. You can bet the warehouse people are taking items and sending out empty boxes. Now I have no product. So it is my problem.

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1 comment

Jaime Nqb

Feb 14, 2011

Good Evening,

Iâ€™m the Customer Service Manager here at RockBottomGolf.Com, I sincerely apologize for any frustrations you have encountered with us. I want you to know that it's my sole mission to resolve this matter to your satisfaction as soon as possible. Please know, whatever it takes, Iâ€™m here to make things RIGHT with you. We care deeply for ALL of our customers & will do whatever it takes to keep them happy!

In order to do this I need some information from you so I can identify the order effected. If you would, please contact me directly at Jamie@rockbottomgolf.com with your order number and / or email address the order was placed under I will begin an immediate investigation.

I gather that a FedEx Claim was filed by our customer service department & FedEx denied the claim stating all items were delivered in tact. Then in turn we recommended you contact your financial institution regarding this due to the claim being denied. I assure you that all of my customer service representatives have never been instructed to turn away a customers request to speak to a manager as I'm always open & more than willing to speak with my customers. Furthermore, the owner of the company is very much involved with the daily practices of Rock Bottom Golf. With that said, I would like to know the represenatives name you spoke with. If you could please include that in your email to me it would appreciated. In no way is that type of response tolerated & immediate action will be taken to ensure it never happens again.

Again, my sole purpose and responsibility here is to make this situation right for you to the best of my ability. I would love at the end of this to turn you into a LOYAL FAN & long-time customer RockBottomGolf.Com!

Respectfully yours,

Jamie

CS Manager

Rock Bottom Golf

Jamie@rockbottomgolf.com

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Anonymous

Guest-199023

Fairfield, California

Lost order, but got my money

Mar 11, 2011

This company could not find my order, but they had no trouble taking payment from my credit card. I ordered a full set of golf clubs, and paid $39.00 for the delivery, which made the deal just ok at best. Clubs to be delivered within six days. Two and three days later I check my order, no record of my order comes up. But my charge to my credit card was taken the same day ordered. Always check for complaints before you do business like this, that was my mistake. I had seen this company before, thought they are here for long time, thats good right, well maybe not. I still cannot get an answer to where my order is, its a mystery I guess. Charles and not happy

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1 comment

Jaime Nqb

Mar 14, 2011

Good Morning Charles,

I would like to personally apologize for any frustrations you've encountered with us. I would love to assist you & get this matter resolved for you ASAP. In order to do that I will need more information from you so I can identify what order is yours.

If you could, please reply back to this post or to my personal work email jamie@rockbottomgolf.com with the order number or email address this order was placed under. Upon receipt of that I will begin an immediate investigation into this matter.

Sincerely,

Jamie Seguss

Rock Bottom Golf

www.rockbottomgolf.com

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Tim Vsk

Dallas, Texas

Told me they had item in stock and would ship befor 2 oclock paid extra for overnight I got nothing

Feb 04, 2011

This company *** .. I ordered a flairhair for my dads birthday , they told me it was in stock and ready to ship , I placed my order at 6 am to be sure that my payment would be their on time before 2 o'clock I paid extra for overnight . they initiated the shipping but never went through with it just so they could receive payment from my bank.STAY FAR AWAY FROM THIS COMPANY .YOU HAVE BEEN WARNED!!! YOU HAVE BEEN WARNED!!!!!!!!!!!!!!!!!!!!! YOU HAVE BEEN WARNED, DO NOT BUY FROM HERE YOU HAVE BEEN WARNED. DO NOT BUY FROM HERE WOW

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Anonymous

Guest-197551

Henrico, Virginia

This is not a coplaint

Mar 01, 2011

this is a review for how good the service i have hade with the company. i have had a few problems with products i got. i contacted RBG and they where great. had set of nickents they broke RBG replaced them with new adams clubs that was same price if not more than the nickents i got. had a driver the head whent flying off they gave me a refund on the club. all clubs where under the factory warenty. only complaint was i had to pay for the shipping of the brocken clubs but did not pay shipping for the replacments.

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Loss:

$120

Nakesha Jfo

Fallbrook, California

Mostly clubs that are discontinued and a few years old

Dec 09, 2010

I have been buying from RBG for years and it's a great site to find deals if you don't mind not using the latest equipment. The only complaint I have is when I ordered a set of Silverback Irons in regular flex and they shipped me stiff flex. I emailed RBG and they offered to take the irons back and said the original ad was incorrect. I decided to keep the irons and they gave me a $15 credit on their site. I've bought from them online at least fifteen times and have never had a problem either receiving the goods or getting taken care of. If you look at the Callaway counterfeit clubs post you'll see at the end that the club was not counterfeit and the original poster retracted his rant. I bought three older Callaway woods and a driver from RBG and they are legit.

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Anonymous

Guest-185423

Canberra, Australian Capital Territory

Cannot complain

Nov 26, 2010

This is not a complaint - just the opposite. It is a glowing Thumbs-Up Excellent Service Review. I cannot praise rockbottomgolf guys enough. The service received and ultra-fast delivery was amazed me. I ordered some golf shorts one Sunday afternoon in Australia and after a few enquiries by email the Rockbottom staff had shipped my goods which arrived 9am on following Friday in Australia - Not even 1 week later. On opening package immediately, I was very pleased with the quality of the golf shorts, they all fit perfectly and look good - got to take at least 2 shots of the handicap. Thanks mate!

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Anonymous

Guest-181216

Washington, District Of Columbia

RockBottomGolf

Oct 19, 2010

I ordered the Adams Golf Ladies Tight Lies golf club set from RockBottomGolf.com on October 16, 2010 for my 11 year old daughter who just started to learn golf. I got the golf club set delivered on October 19 with everything included. I was worry about the delivery after reading all the comments. Also I did not get the delivery confirmation after two days so I am about to email the owner. I was surprised and very pleased to receive it so quickly. Additionally, I got a free delivery after using the online coupon code. So far this is the fastest delivery I ever received when order on line.

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Jawuan Mlo

Oak Forest, Illinois

Didn't credit funds after item was returned

Aug 18, 2010

I returned an entire order to the company for a credit as they listed the wrong items on their website. Not only can't they list their items correctly but they don't give you your money back when you return them. I only recieved a credit for one of the items out of the three that I sent back and they say I didn't return the other ones. Impossible to get an answer as they only work with email and don't answer the phones. Its even hard to find where to send the email on their website. Awful, awful experience. Currently disputing charges to my credit card company. Plenty of other cheap and reputable golf equipment companies out there, I recommend avoiding rockbottomgolf.com

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Loss:

$12

1 comment

Guest-199379

Oct 11, 2010

please have rockbottomgolf.com,contact me butch536666@***.com.have a damage good problem. and can not get anywhere with them. thanks butch erickson.

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Anonymous

Guest-174963

Greensboro, North Carolina

Rock Bottom Golf just can't get it right?! Really?

Aug 24, 2010

I placed an order via their website and the order arrived within two days (wonderful) but they shipped the wrong size. Of course I had to contact them so they could replace the order... GOOD LUCK trying to get a hold of someone there! All customer service is done by either leaving a message or emailing them. I received the 2nd order and can NOT believe they did the same darn thing - shipped the same wrong size again! After reading some of your reviews... I'm a little worried about getting my credit back. I'm keeping my fingers crossed on this one, but I will never use Rock Bottom Golf again!

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1 comment

Jaime Nqb

Aug 31, 2010

Hello,

My name is Jaime, I am the Customer Service Manager at RockBottomGolf.com. I would love to assist you with this unfortunate issue. 1st let me start by saying how sorry I am for an frustrations you have encountered. We do have a sales team answering phones from 9a-6p EST & answer all emails within 4 business hours.

If you can provide me with some additional information I will be happy to look & see where the communication break-down occurred. If you could please email me directly at jamie@rockbottomgolf.com & give me your order number / email address used to place the order I can find out exactly what happened.

We take great pride in our company & value you as our customer. The last thing we want is for you not to be completely satisfied. I can assure you that you will be refunded (if you have not already been) as we certainly do not hold customers funds when they have returned the merchandise.

I am so sorry that you had a bad experience with us & I hope I can fix it for you & keep you as a loyal Rock Bottom Golf customer!

Sincerely,

Jaime

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Anonymous

Guest-173761

Philadelphia, Pennsylvania

Did not forward gift certificate as promised

Aug 14, 2010

I sent 6 hybrids to RBG through their trade in program. They claimed only to receive 4. Each club was to bring a $26 gift cert. Although each club was labeled with my name they could not locate them. It's my word against theirs. They did communicate with me, however only to say they can't help. Beware of this program. I'm suspicious. They apparently partner with Dallas Golf on this program and tried to push blame to them. I am a multiple returning customer, they should have done more like give me the $52 credit they promised.

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Anonymous

Guest-168983

Minneapolis, Minnesota

Still have not shipped my order from 6/25

Jun 29, 2010

At 8:00 AM on 6/25 I placed an order for three shirts. I made my payment through paypal at the same time, and the paymnet was immediately processed and received by Rock Bottom Golf. Accordinng to their website my order should have shiped same day. Of course it did not. They do not not have customer service that you can contact by phone, you have to email them through their automated system, and they will respond to you. To their defense, they do respond in the time frame given sometimes, but they may not answer your actual question. You will then have to send another email, and wait for a nonsensical response. I was told yesterday that my order would ship, but never given an answer as to why it had not shipped the day I ordered it. It has now been three days since the order and payment were placed and it has not shipped. They won't answer email because they consider the situation resolved. Just a warning to people to think twice before ordering from them. If there is a problem, you won't be able to resolve it. I can't even cancel my order that hasn't shipped.

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Loss:

$65

Anonymous

Guest-169097

Roseville, California

Rock Bottom Golf Misrepresents the prices

Jun 30, 2010

I had a rangefinder in my basket. The basket told me the range finder was $349.99. AFTER I put my credit card info in and hit submit they charged me $399.99 for the item. When I e-mailed them they said ok cancel the order. they refused to honor the price they gave me. HORRIBLE Customer service horrible, horrible, horrible, do not not not not not not not not not not not not not not not not not order from this horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible company!

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Loss:

$1500

1 comment

Guest-170523

Jul 31, 2010

Let's see.....you paid nothing, it cost you nothing, but because they would not kiss your ***, and give you what was a admittedly a wrong price your pissed? You are an ***! This is a great company, and I never had a problem with them!

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