Rock Bottom Golf
Reviews and Complaints
Screwed up my orders twice
1st time I tried to order their website was down when they finally fixed it, the item i wanted was sold out & an offer for free shipping had expired. I tried again about a week later and again it did not go through, this time: 2nd time I filled out the purchase order form , then they said my shipping address &credit card address did not match. I have made many purchases with other companies using the same shipping address and credit card &have had no problem & two days later, they cancelled my order. This time I lost out on a free item because the deadline had expired
Halifax, Nova Scotia
Rock bottom golf rocks : awesome service , awesome price
ordered set of 2008 big bertha irons on sunday april 17 , 2011 . The clubs arrived in Nova Scotia , canada on thursday april 21 , 2011 . The serial number was on the 8 iron and I registered them with callaway . Had some doubts but they answered all of my e-mails and came through with flying colors. They have a huge volume of orders so a few are bound to be screwed up a little . However they attempt to correct their mistakes . you have to respond to their e-mails in order to have a mistake corrected . I will definitely be shopping there again .
Raleigh, North Carolina
Rockbottomgolf is a sham
Customer service does not exist. I purchased a wedge from them on ebay. The picture in the descriptiold not give me a returnn was incorrect and I clicked on the wrong wedge.I am more than willing to bue correct wedge but want to return the wrong wedge. againem Rockbottom did not care and sent me a form letter saying that they would not provide me a return. It is their policy that all purchases are final and too bad for me. This is not good customer relations and a poor way to run a compan. Buyer beware, I will never do business with them again.
Rochester, New York
Rock Bottom Golf - Got Empty Box
Not happy. Told it was my fault. Sure it is. Told to contact Visa to get my money back. Great Service. I wanted to to to a manager. Told no one in charge was working. Asked to talk to president. Told he was in Lake Placid skiing. Did not run the company day to day. Absent owner. It shows. I am sick of the run around. No one in charge. No one cares. Who runs this place. You can bet the warehouse people are taking items and sending out empty boxes. Now I have no product. So it is my problem.
Lost order, but got my money
This company could not find my order, but they had no trouble taking payment from my credit card. I ordered a full set of golf clubs, and paid $39.00 for the delivery, which made the deal just ok at best. Clubs to be delivered within six days. Two and three days later I check my order, no record of my order comes up. But my charge to my credit card was taken the same day ordered. Always check for complaints before you do business like this, that was my mistake. I had seen this company before, thought they are here for long time, thats good right, well maybe not. I still cannot get an answer to where my order is, its a mystery I guess. Charles and not happy
Told me they had item in stock and would ship befor 2 oclock paid extra for overnight I got nothing
This company *** .. I ordered a flairhair for my dads birthday , they told me it was in stock and ready to ship , I placed my order at 6 am to be sure that my payment would be their on time before 2 o'clock I paid extra for overnight . they initiated the shipping but never went through with it just so they could receive payment from my bank.STAY FAR AWAY FROM THIS COMPANY .YOU HAVE BEEN WARNED!!! YOU HAVE BEEN WARNED!!!!!!!!!!!!!!!!!!!!! YOU HAVE BEEN WARNED, DO NOT BUY FROM HERE YOU HAVE BEEN WARNED. DO NOT BUY FROM HERE WOW
This is not a coplaint
this is a review for how good the service i have hade with the company. i have had a few problems with products i got. i contacted RBG and they where great. had set of nickents they broke RBG replaced them with new adams clubs that was same price if not more than the nickents i got. had a driver the head whent flying off they gave me a refund on the club. all clubs where under the factory warenty. only complaint was i had to pay for the shipping of the brocken clubs but did not pay shipping for the replacments.
Mostly clubs that are discontinued and a few years old
I have been buying from RBG for years and it's a great site to find deals if you don't mind not using the latest equipment. The only complaint I have is when I ordered a set of Silverback Irons in regular flex and they shipped me stiff flex. I emailed RBG and they offered to take the irons back and said the original ad was incorrect. I decided to keep the irons and they gave me a $15 credit on their site. I've bought from them online at least fifteen times and have never had a problem either receiving the goods or getting taken care of. If you look at the Callaway counterfeit clubs post you'll see at the end that the club was not counterfeit and the original poster retracted his rant. I bought three older Callaway woods and a driver from RBG and they are legit.
Canberra, Australian Capital Territory
This is not a complaint - just the opposite. It is a glowing Thumbs-Up Excellent Service Review. I cannot praise rockbottomgolf guys enough. The service received and ultra-fast delivery was amazed me. I ordered some golf shorts one Sunday afternoon in Australia and after a few enquiries by email the Rockbottom staff had shipped my goods which arrived 9am on following Friday in Australia - Not even 1 week later. On opening package immediately, I was very pleased with the quality of the golf shorts, they all fit perfectly and look good - got to take at least 2 shots of the handicap. Thanks mate!
Washington, District Of Columbia
I ordered the Adams Golf Ladies Tight Lies golf club set from RockBottomGolf.com on October 16, 2010 for my 11 year old daughter who just started to learn golf. I got the golf club set delivered on October 19 with everything included. I was worry about the delivery after reading all the comments. Also I did not get the delivery confirmation after two days so I am about to email the owner. I was surprised and very pleased to receive it so quickly. Additionally, I got a free delivery after using the online coupon code. So far this is the fastest delivery I ever received when order on line.
Oak Forest, Illinois
Didn't credit funds after item was returned
I returned an entire order to the company for a credit as they listed the wrong items on their website. Not only can't they list their items correctly but they don't give you your money back when you return them. I only recieved a credit for one of the items out of the three that I sent back and they say I didn't return the other ones. Impossible to get an answer as they only work with email and don't answer the phones. Its even hard to find where to send the email on their website. Awful, awful experience. Currently disputing charges to my credit card company. Plenty of other cheap and reputable golf equipment companies out there, I recommend avoiding rockbottomgolf.com
Greensboro, North Carolina
Rock Bottom Golf just can't get it right?! Really?
I placed an order via their website and the order arrived within two days (wonderful) but they shipped the wrong size. Of course I had to contact them so they could replace the order... GOOD LUCK trying to get a hold of someone there! All customer service is done by either leaving a message or emailing them. I received the 2nd order and can NOT believe they did the same darn thing - shipped the same wrong size again! After reading some of your reviews... I'm a little worried about getting my credit back. I'm keeping my fingers crossed on this one, but I will never use Rock Bottom Golf again!
Did not forward gift certificate as promised
I sent 6 hybrids to RBG through their trade in program. They claimed only to receive 4. Each club was to bring a $26 gift cert. Although each club was labeled with my name they could not locate them. It's my word against theirs. They did communicate with me, however only to say they can't help. Beware of this program. I'm suspicious. They apparently partner with Dallas Golf on this program and tried to push blame to them. I am a multiple returning customer, they should have done more like give me the $52 credit they promised.
Still have not shipped my order from 6/25
At 8:00 AM on 6/25 I placed an order for three shirts. I made my payment through paypal at the same time, and the paymnet was immediately processed and received by Rock Bottom Golf. Accordinng to their website my order should have shiped same day. Of course it did not. They do not not have customer service that you can contact by phone, you have to email them through their automated system, and they will respond to you. To their defense, they do respond in the time frame given sometimes, but they may not answer your actual question. You will then have to send another email, and wait for a nonsensical response. I was told yesterday that my order would ship, but never given an answer as to why it had not shipped the day I ordered it. It has now been three days since the order and payment were placed and it has not shipped. They won't answer email because they consider the situation resolved. Just a warning to people to think twice before ordering from them. If there is a problem, you won't be able to resolve it. I can't even cancel my order that hasn't shipped.
Rock Bottom Golf Misrepresents the prices
I had a rangefinder in my basket. The basket told me the range finder was $349.99. AFTER I put my credit card info in and hit submit they charged me $399.99 for the item. When I e-mailed them they said ok cancel the order. they refused to honor the price they gave me. HORRIBLE Customer service horrible, horrible, horrible, do not not not not not not not not not not not not not not not not not order from this horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible company!
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