Rock Bottom Golf
Reviews and Complaints
Rock Bottom Golf - Late Shipment, No Mercy
WORST COMPANY, DO NOT DEAL WITH THEM
Rockbottom Golf must be the worst Company of all time...and the customer service is shocking!!!! I am still waiting for an response from Josh which is nearly 10 days and counting!!!
This Company does not care about the consumer at all, trust me to say it is not worth the hassle to deal with them. In Australia there is a great company called THE GOLF CLEARANCE OUTLET prices are great and you can check the quality of the clubs!!!! Talking about quality, the clubs that i got were disgraceful; scratches, paint damage, dents, scratches on club faces shafts scratches, ETC. According to them, this is acceptable!!!!!
any one who wants to see the quality of these clubs can do so if you email me at thollway@***.com I will gladly send you pics. Do not think I am taking this sitting down...I will be speaking with a lawyer!!!!
All I want is a replacement club
Worst company on the planet shipping wrong item
Total scam,do not order from this company
Rockbottomgolf
Rock Bottom Misrepresents Clubs
Rock Bottom Golf
Horrible customer service.
Sent wrong and defective items
Screwed up my orders twice
Rock bottom golf rocks : awesome service , awesome price
Rockbottomgolf is a sham
Rock Bottom Golf - Got Empty Box
Lost order, but got my money
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You may have ordered the bag on a Monday for your trip on Thursday. You could have ordered it in the afternoon as i do with most of my purchases.
The order was processed on Tuesday and placed for pick up with the post service Tuesday Afternoon.
Two days later it arrived on Thursday Afternoon. Sorry it ruined your trip, but from a 10,000 foot level it seems like good service to me!
Dear Captain Oblivious and other haters - if you pay for two day shipping and you're guaranteed delivery in two days, then what does it matter when you order the thing as long as you've got more than two days before you need it? And for your information, it was shipped to my office near the airport so I stopped by at 5 AM on the way to catch a plane fully expecting the bag to have been delivered the day before as promised.
It wasn't.
How was I supposed to get another bag at 5 in the morning? HUH ***?
you could have taken your clubs in a different bag. just saying.
Good Morning "Stonelion",
My name is Jamie Seguss, I'm the customer service manager at Rock Bottom Golf. First off let me sincerely apologize for any frustrations you have encountered. I will be MORE than happy to investigate this for you and if we had a delayed shipment also investigate that.
My goal is to turn your into a SATISFIED customer, the last thing we want is you to be upset as you clearly are. We strive to provide excellent items as well as excellent customer service.
I'm sure I can look into this & if we were at fault in anyway resolve this so you are happy with this purchase.
I ask for you to email into Scratch@rockbottomgolf.com, in the subject line put in your order # and attn: Jamie, if you note you are the customer from PissedConsumer.Com with the details of your frustrations & order number I'll be sure to look into it ASAP for you.
I will also look into the shipping rates, if a CS Rep offered you a refund of 3.99 I'm going to assume that is the rate you paid in shipping when we had the 3.99 shipping promo. Therefore that would be a full shipping refund, however with that said, I will be more than happy to look into that for you.
Sincerely,
Jamie
Rock Bottom Golf