Trying to find my shipment

order was suppose to be delivered by may 9th and still do not have it

User's recommendation: do not buy from rock bottom golf there *** liars& cheats.

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ID
#1923161 Review #1923161 is a subjective opinion of poster.
Pros
  • Shipping service
Cons
  • Order was suppose to be here by may 9th
  • Not worth a dam
  • Paying for products not received

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Verified Reviewer
New Reviewer

Worst Do Not Use

SCAM!! DO NOT BUY FROM SELLER!! Bought a left handed putter and they sent me a right handed putter and will not issue a refund or cancel the order. JOKE OF A COMPANY!!
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ID
#1907243 Review #1907243 is a subjective opinion of poster.
Cons
  • Order dept
  • Poor customer service
  • Service
Loss
$126
Preferred solution
Deliver product or service ordered
New Reviewer

I need to know what to do to get a replacement purchase item that was delivered damaged

I need help. I do like taking care of issues over the phone, talking to live representatives....
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ID
#1871266 Review #1871266 is a subjective opinion of poster.
Pros
  • Service
Loss
$240
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Wrong side clubs

I ordered left handed 56 and 60 degree Cleveland Golf- CBX Cavity Back Tour Satin Wedges and go right handed instead. Imagine the disappointment when I realize that there are NO options to resolve this issue. How do you have an online company and no employees? The husband and wife team are really sticking it to fools like me who fall for their *** gimmicks. I am going to have to return the clubs and have $10 deducted from my return (IF I'M LUCKY). I wander if these people are in with Rock Auto? Had the same experience with those ***

User's recommendation: I recommend that you stay FAR away from ALL Rock online store, especially Rock Bottom Golf.

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ID
#1860301 Review #1860301 is a subjective opinion of poster.
Service
Rock Bottom Golf Shipping Service
Cons
  • Sending out the wrong product
  • Return fees
  • No customer service
Loss
$190
Preferred solution
Deliver product or service ordered
New Reviewer

Customer service

The customer service rep was more interested in being right, then helping out the customer

User's recommendation: Careful.

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ID
#1837022 Review #1837022 is a subjective opinion of poster.
Service
Rock Bottom Golf Customer Care
Cons
  • Customer service
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer

Not would not!

trying to get a hold of some one so i can exchange a rain suit for a smaller size. i have better luck with getting a hold of the president !
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ID
#1806289 Review #1806289 is a subjective opinion of poster.
Pros
  • Pricing
Preferred solution
smaller size XL

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Verified Reviewer
New Reviewer

Resolved: I made a mistake ordering a golf driver, need to cancel from the cart

Update by user Jan 14, 2020

I called Rock Bottom Golf and talked to a service rep and was able to cancel the order....You can hit the X on the far right side of your cart to cancel.

Original review posted by user Jan 13, 2020
I pre-ordered the wrong SIM Taylor Made Driver (wrong side) and did not complete the transaction. How can I cancel the pre-order on the CART on your website online-Rock Bottom Discount Golf Store 1/13/2020
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Resolved
ID
#1760487 Review #1760487 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
New Reviewer

Go elsewhere...

I was told I get free shipping...I was told I get 20% off ...all were lies. I have used other online golf sites...they work...this one, Rock Botttom baits you then switches.
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ID
#1721085 Review #1721085 is a subjective opinion of poster.
Reason of review
Pricing issue
New Reviewer

I have been trying to use a gift coupon B14-O56-5N4-2S5

I having been trying to purchase an Item using a gift coupon number above and your site keeps telling I cannot use it. Please advise. Jim McNamara
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ID
#1701126 Review #1701126 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Sent Me the Wrong Item

I Wanted A 7 Callaway Fairway Senior Flex Rogue I Recieved AExotics ex9 Hybrid With A Stiff Flex Not Even Close Call Me At 352 489**** I Am more Than Diappointed The Club isnt Even the Right Brand Odered Thru Micheal Please Have Him Call Me Monday Morning Thank you William Koschnick
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ID
#1690936 Review #1690936 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Refund policy
New Reviewer

GPS doesn't work well on my Callaway GPS Sport Watch C70106

On Aug 1, 2019 I purchased the watch order Number 347****. For 9 or 10 holes it works ok. Then it goes wild with its readings. I have checked the correct hole reading and find it is on the right hole when this happens. John E. Norris. jacknorrs@***.com 817925****
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ID
#1686221 Review #1686221 is a subjective opinion of poster.
Location
Fleming, Colorado
Pros
  • Selection
  • And ease of ordering
Cons
  • Reliability
Reason of review
Bad quality
Loss
$147
Preferred solution
Full refund
New Reviewer

Misleading advertising

Very poor delivery to start with, advertised a satisfaction garauntee and then backed out of that and refused to take return. will never use them again.
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ID
#1680997 Review #1680997 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

Order took longer to receive than should have, then got the wrong color cart bag in 10 days. Price was less than others, though,

Did not receive ordered color of cart bag.
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ID
#1662547 Review #1662547 is a subjective opinion of poster.
Pros
  • Good prices
Reason of review
Bag will work, just disappointed not getting what color I wanted

Poor service

They dont answer the phone. Suppose to call back or email in 4 hours but dont. Been 24
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ID
#1662542 Review #1662542 is a subjective opinion of poster.
Location
Grayling, Michigan
New Reviewer

Have not received $400 in merchandise

Paid through PayPal $400 for golf clubs with upcharge for guaranteed shipping and received order confirmation-- then nothing - no merchandise, no tracking number, no return call, no response to email, no one to accept on-line chat service they offer, NOTHING. Buyer beware!!!
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ID
#1652189 Review #1652189 is a subjective opinion of poster.
Service
Rock Bottom Golf Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution