Fast shipping, I think not!

Waiting at day 3 for the order to be shipped. Their website says fast shipping usually shipped the following day and this has not been the case. Not happy with the service. Will use one of the other sites next time.
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ID
#1638598 Review #1638598 is a subjective opinion of poster.
New Reviewer

Recently sent an ORDER # 491****

Update by user Aug 24, 2019

I Appreciate your acceptance of my concerns.and also appreciate you takingI the time to review them. ROCK BOTTOM GOLF -----THE FIRST CHOICE FOR THE GREATEST DEAL SIN GOLF!

Original review posted by user Aug 24, 2019
The on line order for a Bushnell Golf - ion2 GPS watch showed a price of $ 129.99.. I just reviewed my copy of this order and to my surprise I noted that I was charged 199.99.. I would Appreciate a - $70.00 Adjustment to this order.. Joseph Penza & Thomas Penza. ORDER # 491****
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ID
#1634473 Review #1634473 is a subjective opinion of poster.
Reason of review
Fair pricing
New Reviewer

Bad return policy

I ordered an identical pair of new NB golf shoes in the same size but a different color. They arrived too small, maybe mislabeled? The only option they gave me was to return them at my expense and then charge me shipping again for a new pair. I will never do business with them again.
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ID
#1630865 Review #1630865 is a subjective opinion of poster.
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
pay the shipping to return as they do not offer exchange.
New Reviewer

My order was incomplete

I did not receive my golf balls with the New York jets logo
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ID
#1629670 Review #1629670 is a subjective opinion of poster.
Service
Rock Bottom Golf Customer Care
Cons
  • Did not get what i ordered
Reason of review
Order processing issue
Loss
$12
Preferred solution
Deliver product or service ordered
New Reviewer

Very poor customer service

Ordered two items new balance golf shoes and tp5x golf balls on the 13th of august at about 9 am. No response after 2 days. Money gone from my account. After emailing i recieved the shoes 5 days later. Still have not recieved golf balls it is now the 20th of august. *** poor job in my opinion. Will not reccomend this site to anyone.
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ID
#1629261 Review #1629261 is a subjective opinion of poster.
Location
Tyler, Texas
Service
Rock Bottom Golf Customer Care
Cons
  • Service
  • Not living up to fast shipping
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Credit card verificaion

First of all, I order online all the time. I do know what I am doing. I have excellent credit and Platinum credit cards however this is not good enough for Rock Bottom. The address page they have must be messed up so my address was correct but askewed somehow--therefore my order was declinced. I called and the salesperson very nice tried twice different cards and even through pay pal and could not get it though. I hung up and ordered from Amazon same name bags for 20 less. somehow they put the MS as my buisness and then refused to use myname as the order---It was a mess and I guess they don't care
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ID
#1620518 Review #1620518 is a subjective opinion of poster.
Service
Orderplus Customer Care
Reason of review
YOUR BILLING PAGE IS MESSED UP AND i DON'T WANT TO DO PAYPAL
Preferred solution
Too late already re ordered from amazon

Bad customer service

If you have a problem with an order, prepare for *** You can’t cant Call anyone. If you email it can drag on for days without resolution because they have 4+ hours to respond and responses sometimes aren’t even on point. I ordered two pairs of shoes, got one tracking number, and UPS delivered one package with one pair of shoes. Is the other pair still on order? Do they think they shipped both pairs? So far I am getting nowhere.
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ID
#1595204 Review #1595204 is a subjective opinion of poster.
Location
Northville, Michigan
Service
Rock Bottom Golf Shipping Service

Never received credit for my return

Returned a gps. Never received credit to my credit card. My name is Stephen Tagliaferro 7005 Rainforest drive Boca RATON Fla 33434 My e mail is Stevethebaseballman@***.com Please contact me. Thank you.
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ID
#1593712 Review #1593712 is a subjective opinion of poster.
Location
Boca Raton, Florida
New Reviewer

Ordered one pair of grey golf shoes and one pair of white golf shoes and received two grey pairs

received wrong shipment 4-7-19, order #333**** would like to get the white golf shoes I ordered. Can you help me with this problem!!!
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ID
#1574551 Review #1574551 is a subjective opinion of poster.
Location
New Iberia, Louisiana
Service
Rock Bottom Golf Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
New Reviewer

Sold me counterfeit Titleist Irons

I paid $800 for FAKE Titleist AP3 irons. They are not even close to passing as authentic. I called Titleist and confirmed that the laser etched ID was not authentic. So many things are wrong with the clubs that I won't even bother listing. STAY AWAY FROM ROCK BOTTOM GOLF. Absoltely terring customer service, and clearly, terrible products.
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ID
#1571479 Review #1571479 is a subjective opinion of poster.
Cons
  • Sold me counterfeit clubs
Reason of review
Not as described/ advertised
Loss
$795
Preferred solution
Full refund

RBG IS JUST THAT!! ROCK BOTTOM CRAP

I ordered a new set of X Hot irons BEFORE the 2:00 cut-off and should have gotten them before Father's day. Well they did not come in Saturday as expected. I sent them an email Monday and it took 24 hours to get a response just saying they were gonna look in to it. I got an email 11:00 saying they were waiting on response from their shipping dept. I sent another email that afternoon and was told they were still waiting on the information. I sent another email the next morning asking for tacking information and an update. I got an email late that afternoon saying that because i had used the price match sales option it delayed the shipping of my clubs , however it did not delay them taking the money from my acct within hours of me placing the order. No where on their website does it state if you use that option you will incur a 7 day delay! I finally got email 7 days after i placed the order saying it had just shipped but no tracking information would be available until 9:00 that night. I am still waiting on the clubs and can only hope I don't have issues like the others have had and need to return them. I will never buy from them again and do not recommend anyone else do it either!!!
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ID
#1563108 Review #1563108 is a subjective opinion of poster.
Cons
  • Everything about the company

Wrong shaft

Leonard Lewis order a regular shaft and received a stiff shaft in a 3/4 wood f8 Cobra my E-mailed is leonard4347@***.com
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ID
#1558563 Review #1558563 is a subjective opinion of poster.
New Reviewer

Roy Cook Putter

I ordered this putter when I saw it on Facebook, it looked real to me, they only show one picture, when I got the putter it doesn't have the real weights they are fake. anyway, don't buy this crap, spend $ 60 dollars more and you'll get the real putter.
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ID
#1536086 Review #1536086 is a subjective opinion of poster.
Cons
  • Putter is fake like cnn
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
New Reviewer

I got the wrong club in the mail

Rock Bottom Golf - I got the wrong club in the mail
I ordered a right handed cleveland golf 588 rtx 60 degree wedge and i got a left handed version instead
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ID
#1501546 Review #1501546 is a subjective opinion of poster.

They do not honor their own gift cards.

I placed an order and received all my items but a glove. They sent me a $20 gift card with a note that the glove was not available, but when I try using the gift card I get a message that I cannot apply the gift card to the items in my cart. So now they have my money for the glove and I have a worthless gift card.
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ID
#1428053 Review #1428053 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
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