New Reviewer

Hate getting messages from you people

Constantly getting emails from you. I hate golf. No one in my family plays golf. Take me off your list now!!
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ID
#2963596 Review #2963596 is a subjective opinion of poster.
Location
Lansdale, Pennsylvania

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Verified Reviewer
New Reviewer

Horrible company

Received clubs for trade in and never issued credit. Lied about receiving order. Cannot get anyone on the phone and emails are unresponsive.
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ID
#2915860 Review #2915860 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund
New Reviewer

Cancel order

Can I cancel and respect different clubs instead of the irons I choose would like to pick more expensive
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ID
#2861305 Review #2861305 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Inquiry

I never received a credit for my returned item """""$$(?,&&&&&,?*&*&*&,********(*[07554****]]0]]]]000000006
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ID
#2858948 Review #2858948 is a subjective opinion of poster.
Loss
$129
Preferred solution
Full refund

Horrible customer service

I purchased a pair of clubs and realized I had made a mistake and ordered the wrong ones. It was impossible to get anyone on the phone and, in the end, RBG has refused to accept the return. I MADE AN INNOCENT MISTAKE IN ORDERING but apparently a return, or even an exchange, is not allowed at this company. :(

User's recommendation: Purchase your golf gear elsewhere.

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ID
#2817159 Review #2817159 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

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Verified Reviewer
New Reviewer

Small print opt out and additional charges

If you buy from this company and do not read the small print or the opt-out at check out, you will end up with useless "free" magazines. I bought a shaft and ended up with a wine magazine and cigar magazine delivered to my house "free". The catch is, if you do not discontinue, the publisher charges you for a renewal. What does this have to do with buying a golf shaft!!! Complain and they will tell you to read the small print- STAY AWAY INSTEAD
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ID
#2744231 Review #2744231 is a subjective opinion of poster.
Pros
  • Good product offering
Cons
  • Unethical business practices via opt out programs
Loss
$30
Preferred solution
Take me off the active client list, remove my payment info

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Verified Reviewer
New Reviewer

I did not get same day delivery as I asked for.

Last night I ordered a putter and l requested and paid for same day delivery. It was not delivered today as requested. What can you do for me. From a pissed customer.

User's recommendation: Make sure you get the delivery you asked for.

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ID
#2722133 Review #2722133 is a subjective opinion of poster.
Location
Huntsville, Alabama

Status of my order

They refuse to talk to me. I tried calling emails but received nothing. They will not allow me to track my order.
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ID
#2716000 Review #2716000 is a subjective opinion of poster.
Location
Cloquet, Minnesota
New Reviewer

Need a part to a broken new purchase

I need to speak to someone to see if I can obtain this part please call me at 757-646-****. This is in regards to the most recent purchase that I made from you which.
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ID
#2707428 Review #2707428 is a subjective opinion of poster.
Preferred solution
Replacement part

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Verified Reviewer
New Reviewer

Club Purchase

In May I went to Rock Bottom Golf for their grand opening sale in Chili. I worked with Sean on a set of irons and a new driver. The experience with Sean, as always was great. That's where the experience went to *** I was told 2-4 weeks for delivery of the irons. I was...
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ID
#2671750 Review #2671750 is a subjective opinion of poster.
Cons
  • Too long to get product
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Club purchase

Cannot contact them without a hassle!You will never get someone on phone will not recommend them to anyonel
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ID
#2581713 Review #2581713 is a subjective opinion of poster.
Location
Montgomery, Alabama
Preferred solution
Deliver product or service ordered

Selling defective product without customer support to solve or replace the unit

I bought NIKON Rangefinder which I used out in the golf course twice. In both times the unit was unable to speedy acquire the direct and mostly gave inaccurate yardage.versus the yardage from my GPS and from another player with a different brand rangefinder. Rock bottom golf didn't replace or take it back since I had used it.

User's recommendation: Don't buy from them if they fail to fix or replace the product.

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ID
#2540192 Review #2540192 is a subjective opinion of poster.
Location
Orlando, Florida

Poor quality merchandise and no customer support

I purchased a used Callaway driver from these liars. The web site said the club was in very good condition. It was not even in good condition. I would rate it to be in poor condition. It looks like someone has been splitting firewood with it. On top of the poor condition of the club i have been unable to talk to anyone or get an email from customer service. The one thing they are good at is filling your inbox with emails that you do not want. I have unsubscribed many times and sent emails to their so called customer service trying to get these aggravating emails stopped with no results. What can you expect from a bunch of liberal Yankee Futhermuckers anyway

User's recommendation: DON'T BUY ANYTHING FROM THEM. YOU WILL BE SCREWED.

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ID
#2489437 Review #2489437 is a subjective opinion of poster.
Cons
  • Liars and cheats
  • Not worth a dam

I been ripped off by Rock bottom .

I ordered a red titleist hat on March 12 2021, Rock Bottom responded very quickly stating I would receive the hat before March 29,2021. Im still waiting!. I have sent them emails, left recorded messages on their customer service line to no avail. I had to contact my Credit Card company and have them cancel the order. They will pursue Rock Bottom for the refund. Rock Bottom is the most untrustworthy, unreliable, conniving golf outlet I have ever had to deal with. If you or any of your friends or relatives plans on ordering anything from them I would tell you right now do not do it, save yourself the aggravation of having to deal with unreliable, untrustworthy people.

User's recommendation: Do not deal with them!

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ID
#2484951 Review #2484951 is a subjective opinion of poster.
Cons
  • Unreliable untrustworthy
Loss
$35
Preferred solution
Full refund

No refund for left handed wilson golf club i sent back to company

bought wrong #5wood it is left handed . wilson c300 sent club back. have not been refunded on my visa card.
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ID
#2481276 Review #2481276 is a subjective opinion of poster.
Location
Massillon, Ohio