Most helpful review

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Verified Reviewer
New Reviewer

Misleading availability and shipping date

Rock Bottom Golf - Misleading availability and shipping date
Ordered 9/5, promised delivery on or before 9/20. Heard nothing until I called for status on 9/16 and then was informed that the item is back ordered with no restock date. RBG didnt know this in the 11 days between when I ordered this item and when I called for status? Told them to refund my money. This was ordered as a birthday gift and I am now screwed. I will NOT be using rock bottom golf again and I will advise my golf buddies not to ever order from this site.

User's recommendation: Don't use.

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ID
#3971603 Review #3971603 is a subjective opinion of poster.
Cons
  • Mislead about availability and shipping date
Preferred solution
Full refund
New Reviewer

90 Day Performance Guarantee - What a Joke!!

Bought a new driver that was offset and supposed to produce a draw. After about 12 drives I stopped using this driver because of the horrible slices...my drives usually have a slight fade. This driver did not "perform" as advertised. The driver was in excellent...
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ID
#3787325 Review #3787325 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Incomplete Order

I am still missing a box of 10 golf towels and a sales receipt which I need for reimbursement. I was told in a text that a reshipment was being process. that was several days ago. I do not know the status of it.
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ID
#3639992 Review #3639992 is a subjective opinion of poster.
Location
Suffield, Connecticut
New Reviewer

Return a joke

I had a return I contacted customer service before submitted return advised okay to return credit would be given towards purchasing replacement bag. Ordered replacement bag as directed. Credit given for future purchases only and would not give credit to bag authorized to purchase. Now have credit which I will never use at this rip off company again. Paid 209.00 for bag returned only gave $181.13 but will not apply to credit card had to use to purchase replacement bag. Their customer service is a joke and return policies are a sham.

User's recommendation: Do not buy here.

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ID
#3567969 Review #3567969 is a subjective opinion of poster.
Cons
  • Return policy a ripoff
Loss
$214
Preferred solution
Full refund

Apology!

The Rock Bottom Golf company has been great to work with. There was miscommunication on my part with trying to connect with company for paper work I needed. This is my apology for to the Rock Bottom Company. Sorry, Linda

User's recommendation: Please use Rock Bottom Golf Company!

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ID
#3480977 Review #3480977 is a subjective opinion of poster.
Location
Appleton, Wisconsin

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Verified Reviewer
New Reviewer

Terrible quality

Rock Bottom Golf - Terrible quality
Rock Bottom Golf - Terrible quality
Rock Bottom Golf - Terrible quality
I purchased a driver in excellent condition and received a club with a major chip out of the crown. I sent it back and was assured a replacement in like new condition. When I received the replacement it was worse than the original with multiple scratches and 10+ paint chips. It looked like it was dropped on a pile of rocks. I was offered store credit but will never shop here again so thats not much use.

User's recommendation: Don’t shop here.

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ID
#3473242 Review #3473242 is a subjective opinion of poster.
Pros
  • Prices are good
Cons
  • No customer service
  • Sending out the wrong product
  • Reliability
Loss
$250
Preferred solution
Let the company propose a solution

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New Reviewer

Cost on shoes

Rock Bottom Golf - Cost on shoes
I am looking at these golf shoes to buy and in the reviews I noticed that a couple of the ladies have told me they paid $19.99 for The same golf shoes
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ID
#3439608 Review #3439608 is a subjective opinion of poster.
Location
Nixa, Missouri
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Change order

It is not a complaint. I just placed an order and have a question about the shaft. I ordered a senior shaft about an hour ago on order #569**** for William DeWitt. My phone number is 971-400-****
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ID
#3420476 Review #3420476 is a subjective opinion of poster.
Pros
  • Quick service
  • Fast shipping
  • Good product offering
Cons
  • Customer service
Preferred solution
Talk to a golf professional about the shaft I just ordered on the irons that just ordered
New Reviewer

To find out if my order has been shipped yet and a tracking number and carrier

I needed a shipping date, the carrier and tracking number. I dont have any emails.I need to be here when it is going to be delivered.
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ID
#3413492 Review #3413492 is a subjective opinion of poster.
Location
Pleasanton, California
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Problem with club return

Purchased a club from Rock Bottom. Tried it at the driving range and it was not a good fit. Called to return and was informed it was now a "used" club since I had hit a ball with it. It now becomes a trade-in where they give you 35% refund or a 50% store credit, but you pay for shipping to return it. This is a racket!

User's recommendation: Do not purchase a club from them unless you have tried a demo somewhere else and are sure this is what you want.

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ID
#3356204 Review #3356204 is a subjective opinion of poster.
Pros
  • Product variety
Cons
  • Unfair return policy hidden in the small print
  • Crooks
Loss
$145
Preferred solution
Full refund

Products are not as advertised size’s is smaller than expected and all size options should be offered

The golf shoes I ordered are too small your sizes are smaller than their supposed to be . Need to return or swap out for the next size up 11 w

User's recommendation: Get the next size on shoes.

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ID
#3321057 Review #3321057 is a subjective opinion of poster.
Location
Cleveland, Tennessee

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Verified Reviewer
New Reviewer

Missing order

Im missing my order and I cant get anyone on the phone or and HUMAN BEING to talk to. Your machines are worthless. Worst customer service I have EVER SEEN !!!! Will highly encourage my friends to NEVER buy anything from Rock Bottom. Service is horrible !!!!
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ID
#3225029 Review #3225029 is a subjective opinion of poster.
Location
Forest City, North Carolina

Have not received refund. returned product 10/5/21. it is now 12/21/21.

I have called on several occasions. Received no return call and no refund. Stay AWAY from this company. NOT REPUTABLE!!!!
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ID
#3184004 Review #3184004 is a subjective opinion of poster.
Location
Largo, Florida
Loss
$100
Preferred solution
Full refund
New Reviewer

Return Questions by

Cant get customer service to answer the phone or return my call, they have had my return 3 weeks and I cant get my refund.
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ID
#3128848 Review #3128848 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tried to buy golf christmas present

they sent me an empty bag with a postcard about recycling your golf clubs and three golf tees. nothing else and i paid $50 for that DO NOT TRUST

User's recommendation: DO NOT BUY.

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ID
#3123905 Review #3123905 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

Defective item

Ordered a blue garmin range finder watch, its grey. Also the watch face is double display, cant read it
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ID
#3042658 Review #3042658 is a subjective opinion of poster.
Location
Shelton, Connecticut
Loss
$190
Preferred solution
Let the company propose a solution

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