Rock Bottom Golf
Rock Bottom Golf Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rock Bottom Golf has 3.1 star rating based on 127 customer reviews. Consumers are mostly neutral.
43% of users would likely recommend Rock Bottom Golf to a friend or colleague.
- Rating Distribution
Pros: Pricing, Quick service quality merchandise in original packing, Fast shipping.
Cons: Customer service, Reliability, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rock Bottom Golf has 3.1 star rating based on 127 customer reviews. Consumers are mostly neutral.
43% of users would likely recommend Rock Bottom Golf to a friend or colleague.
- Rating Distribution
Pros: Pricing, Quick service quality merchandise in original packing, Fast shipping.
Cons: Customer service, Reliability, No customer service.Recent recommendations regarding this business are as follows: "Always check RBG for best price", "Sign on", "This is the first problem I have had", "DON'T BUY ANYTHING THAT YOU MIGHT HAVE TO RETURN", "Purchase from Rock Bottom Golf".
Most users ask Rock Bottom Golf for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Got a great deal on electric trolley
User's recommendation: Always check RBG for best price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRETURN POLICY IS FRAUD
I have always liked Rock Bottom Golf. They have a good selection and good prices.
So when they had a 3 wood I liked I did not hesitate. They have a 90 day guarantee. I have not had to return anything before so I thought if I need to they will stand by the promise made on the site. I purchased an Aero Jet 3 wood from Cobra and the price was good.
I got the club delivered and I am sorry to say I did not like the feel of the club and opted to return it. Well now the issues begin. First the customer is responsible for all shipping costs for returns. When I went to return the club it was going to be $70.00 to return it.
When I said that I am sure that it did not cost Rock Bottom $70.00 to send it to me could they use their shipping and just bill me for the shipping it had to be less than $70.00. This is from Phoenix to their East coast offices. To make matters worse where they are located is a special delivery zone and cost more to ship there. When I contacted customer service they said that is the policy and all we are doing is going by the policy.
Rock Bottom had a trade in policy I said ok lets trade the club for a store credit I need a new golf bag. Same thing 70 bucks to return the club. This is a return promise that cant be fulfilled and they know it. So they can offer any refund policy they want and no one will use it unless you live in the city that they are in so your shipping costs make sense.
Would anyone return an item that cost $219.00 if it cost you $70.00 to return it? Then they were only going to give me 120.00 trade if I didnt want store credit. This return policy is fraud. DONT BUY SOMETHING FROM ROCK BOTTYOM GOLF THINKING THAT YOU CAN RETURN IT YOU CAN, BUT IT WILL COST YOU HALF OF WHAT YOU PAID FOR THE ITEM YOU THOUGHT YOU COULD RETURN.
This is the SAME WITH THEIR BOGUS TRADE IN PROGRAM FOR CLUBS. Buyer BEWARE
- Good selection and prices
- Return policy is a fraud
Preferred solution: Full refund
User's recommendation: DON'T BUY ANYTHING THAT YOU MIGHT HAVE TO RETURN
Customer Satisfaction
Golf Clubs
User's recommendation: Sign on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSurvey Request
- Prices
User's recommendation: Purchase from Rock Bottom Golf
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to return bag but unable to
- Good prices
- No phone to call
Preferred solution: Full refund
User's recommendation: This is the first problem I have had
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe link took me here.
You asked and I responded
- Great prices
- Delayed delivery during the holidays
Preferred solution: I got everything I ordered just would have liked the delivery to arrive sooner is all. All and all it was all good
User's recommendation: Order earlier!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tualatin, OregonAll is good except PACKAGING
User's recommendation: Don’t buy items like hats with hard heavy items unless you are ok with a flat hat.
For an order
User's recommendation: Rock Bottom golf has been very accommodating and will be using them in the fiture
Golf Bag Purchase
User's recommendation: Thumbs up!
Nice product, paid exactly 50 percent of purchase price for shipping.
I really like my new golf club and the price was great.
Problem with order
User's recommendation: Great Company
Recent purchase.
Unable to contact rock bottom golf
About
Rock Bottom Golf is one of the top discount golf retailers in the world. The company provides golfers with top quality golf equipment for moderate prices. The company partners with CLICGEAR, BAT-CADDY, BENT GRASS CONCEPTS, as well as ROCK BOTTOM GOLF BALLS companies. Among the goods provided by Rock Bottom Golf are bags, balls, apparels, as well as accessories. Concerning the accessories, the company holds an ample stock of gloves, push/pull carts, head covers, golf grips, golf umbrellas, eyewear, training/practice aids and much more.
Rock Bottom Golf offers the products of numerous brands such as Adams Golf, Antigua Golf, Cleveland Golf, F2 Golf, FootJoy Golf, Ram Golf , Top Flite Golf, Wilson Golf, and many others.
Rock Bottom Golf is ranked 42 out of 942 in Sport Equipment and Accessories category
USA
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You need to find a hobby.
you need a hobby if you are trolling Pissed Customer
Sounds like you didn't read the return policy before purchasing.
Oh I read it very thoroughly - But good business would dictate that it would not cost 75.00 to ship a club that costs 229.00. It would seem that any company that would have to spend 75 bucks to ship a club foe a third of the price would be out of business.
I never thought it would cost that much to ship it back. But RBG knew what it would cost ME that is why they offer a guarantee that the consumer can't use. I just asked to send me a shipping label using their rate and I would be happy to pay it, to simply get a store credit.
But they refused. That seems like there is no intent to honor that bogus return policy which was one of the reasons i purchased the club from them in the first place.