Rock Bottom Golf Taylormade Wedge Golf Club Review from Bakersfield, California

4 of 126 Rock Bottom Golf reviews

I purchased this item: Taylor Made Golf- Tour Preferred Wedge.I received the item and immediately noticed the degree of bounce was 11°, but the pictures in the listing show a bounce degree of 10°.

I called, but was told that return issues would have to be handled through email. I explained the situation in the email, and the person said there was nothing in the product description that indicates what the bounce would be. What about the PICTURE of the product that clearly had 10° BOUNCE labeled on the club?! (See attached photo) I was told that the picture was just a stock photo.

What the #@&$ does that even mean?!The entire ordeal could have been handled in a 5 minute conversation over the phone, but in stead took 6 DAYS of emails.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Turnaround Time
Reliability
Additional Fees
Advertised vs Delivered
Customer service
Value for money
Diversity of Products or Services
Discounts and Special Offers
Billing Practices
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
More

Product or service
Taylormade Tour Preferred Wedge
Review category
Sport
review #912148
Had an experience with Rock Bottom Golf? Submit review ›
Helpful? 2 Yes 2 1 No 1
Had the same issue 0 Yes 0
4 of 126 Rock Bottom Golf reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Oct 07 #1223791 Bakersfield, California, United States

This reply made Sep 14th is from a RBG employee. These are the kind of responses they give their customers on a regular basis. It doesn't matter how logical your position is, they will respond with these condescending and patronizing responses while laughing behind their computer monitor. "a little research goes a long way" what does that even mean? The variance in bounce was not listed in the item description. The only information that indicated the degree of bounce, was the image within the item description page. lol.

0 0 Reply
Anonymous

Sep 14 #1212792

Bounce varies with the loft. The 58 and 60 degree wedges are 10. A little research goes a long way.

0 1 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Rock Bottom Golf. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Rock Bottom Golf.
Filing a new complaint about
×