Bakersfield, California
Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I purchased this item: Taylor Made Golf- Tour Preferred Wedge.I received the item and immediately noticed the degree of bounce was 11°, but the pictures in the listing show a bounce degree of 10°.

I called, but was told that return issues would have to be handled through email. I explained the situation in the email, and the person said there was nothing in the product description that indicates what the bounce would be. What about the PICTURE of the product that clearly had 10° BOUNCE labeled on the club?! (See attached photo) I was told that the picture was just a stock photo.

What the #@&$ does that even mean?!The entire ordeal could have been handled in a 5 minute conversation over the phone, but in stead took 6 DAYS of emails.

Review about: Taylormade Wedge Golf Club.

Had an Experience with Rock Bottom Golf?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Bakersfield, California, United States #1223791

This reply made Sep 14th is from a RBG employee.These are the kind of responses they give their customers on a regular basis.

It doesn't matter how logical your position is, they will respond with these condescending and patronizing responses while laughing behind their computer monitor. "a little research goes a long way" what does that even mean? The variance in bounce was not listed in the item description.

The only information that indicated the degree of bounce, was the image within the item description


Bounce varies with the loft. The 58 and 60 degree wedges are 10. A little research goes a long way.

You May Also Like

Kyles Gunshop - Highly unprofessional Kyles Gunshop "Highly unprofessional. I own a social marketplace for the firearms community that is 100% free for dealers to list and sell. I posted an advertisement for this site in a..." Read more Craft Holsters - Definitely a Satisfied, and Returning, Customer Craft Holsters "After years of purchasing mass produced holsters which "did the job", I decided on something a little more for my favorite carry weapons. I looked for a single source with..." Read more Nordictrack - Ripped Off for a product that didnt do as promised Nordictrack "Bought treadmill in NOV 2016. Was supposed to be able to Bluetooth you tablet and heart rate monitor. Just bought a new tablet and tried to sync following the instructions...." Read more Survive And Defend - Alain Burrese - False Claims Survive And Defend "I was lured into buying a couple of this guys books and videos for some slick marketing. The books were badly written. I would say barely readable. The videos were..." Read more Mercari - They do NOT care about YOU Mercari "Please remember, the Mercari team does not give 0 F***''s about you, always know this. I (was) a seller. I sold tons of stuff. I wrapped my packages in pink..." Read more Must Cure Obesity Co.- SCAM ALERT! Must Cure Obesity Co "As a person looking for a weight loss plan I found this company and it is easy to see that it is owned by the same person that owns Roca..." Read more Wish - My money or a lawsuit Wish "My credit card document states that I spent over $600 in checking out my car on your app I registered out of Baltimore City I recently just got a lawsuit..." Read more Metropcs - Horrible Service, Customer Service & Experience Metropcs "Worst phone service provider I have ever used. The service is horrible the phone CCRS will place on hold 15 mins consecutive without even checking back in and make you..." Read more