Bakersfield, California
Not resolved

I purchased this item: Taylor Made Golf- Tour Preferred Wedge.I received the item and immediately noticed the degree of bounce was 11°, but the pictures in the listing show a bounce degree of 10°.

I called, but was told that return issues would have to be handled through email. I explained the situation in the email, and the person said there was nothing in the product description that indicates what the bounce would be. What about the PICTURE of the product that clearly had 10° BOUNCE labeled on the club?! (See attached photo) I was told that the picture was just a stock photo.

What the #@&$ does that even mean?!The entire ordeal could have been handled in a 5 minute conversation over the phone, but in stead took 6 DAYS of emails.

Review about: Taylormade Tour Preferred Wedge.

Review #912148 is a subjective opinion of a user.

Additional Fees
Discounts and Special Offers
Billing Practices
Turnaround Time
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality
Diversity of Products or Services
Customer service
Value for money
PRODUCT OR SERVICE Taylormade Wedge Golf Club
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Rock Bottom Golf?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Bakersfield, California, United States #1223791

This reply made Sep 14th is from a RBG employee.These are the kind of responses they give their customers on a regular basis.

It doesn't matter how logical your position is, they will respond with these condescending and patronizing responses while laughing behind their computer monitor. "a little research goes a long way" what does that even mean? The variance in bounce was not listed in the item description.

The only information that indicated the degree of bounce, was the image within the item description


Bounce varies with the loft. The 58 and 60 degree wedges are 10. A little research goes a long way.

You May Also Like