Rock Bottom Golf - Ups Delivery Service Review from Brooklyn, New York

I purchased $218 of golf balls from rockbottom golf.Ups said the box was delivered on April 12th.

Rockbottom call center says they will get back to you in 4 business hours, it took 9 days to get ahold of them. After filing a complaint I was told they would do an investigation. My son-in-law works in the fraud department for UPS he told me it takes 8 business days to do an investigation. And the driver will contact me.

This never happened the investigation was closed in less than 3 days. UPS told me to call Rockbottom golf and have them send me a new box of balls and Ups and Rockbottom would settle the problem. Instead Rockbottom told me if the product was lost or stolen, that I am liable for the loss and they would not be sending a new package. I have purchased many things from Rockbottom golf in the past and have raved to many friends and family about there great deals.

I live in Florida in a state that has many golfers and I am now telling everyone to not buy from this company because. For the loss of this package they have lost a good customer and a great promoter of this site. Rockbottom golfs customer service is awful . For a guy that has spent my whole life protecting this country I take things like poor service very seriously.

Unfortunately someone's word means very little.Today the bottom line is only money not quality of service.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Advertised vs Delivered
Value for money
Additional Fees
Product or Service Quality
Billing Practices
Customer service
Diversity of Products or Services
Discounts and Special Offers
Turnaround Time
Exchange, Refund and Cancellation Policy

  • What I liked
    • Products
    • Pricing
  • What I disliked
    • Customer service
    • Delivery
    • Reliability
    • Paying for products not received
    • Response time for call back

Reason of review:
Problem with delivery
Product or service
Golf Balls
Review category
review #848735

Author wants to be contacted by the company. Learn more

Had an experience with Rock Bottom Golf? Submit review ›
Helpful? 0 Yes 0 1 No 1
Had the same issue 1 Yes 1
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Rock Bottom Golf. However, many companies do monitor reviews on our site.

You were reading a complaint about Rock Bottom Golf.
Filing a new complaint about