Brooklyn, New York
0 comments
Not resolved

I purchased $218 of golf balls from rockbottom golf.Ups said the box was delivered on April 12th.

Related: Ups - Complete failure of service

Rockbottom call center says they will get back to you in 4 business hours, it took 9 days to get ahold of them. After filing a complaint I was told they would do an investigation. My son-in-law works in the fraud department for UPS he told me it takes 8 business days to do an investigation. And the driver will contact me.

This never happened the investigation was closed in less than 3 days. UPS told me to call Rockbottom golf and have them send me a new box of balls and Ups and Rockbottom would settle the problem. Instead Rockbottom told me if the product was lost or stolen, that I am liable for the loss and they would not be sending a new package. I have purchased many things from Rockbottom golf in the past and have raved to many friends and family about there great deals.

I live in Florida in a state that has many golfers and I am now telling everyone to not buy from this company because. For the loss of this package they have lost a good customer and a great promoter of this site. Rockbottom golfs customer service is awful . For a guy that has spent my whole life protecting this country I take things like poor service very seriously.

Unfortunately someone's word means very little.Today the bottom line is only money not quality of service.

Review about: Golf Balls.

I liked: Products, Pricing.

I didn't like: Customer service, Delivery, Reliability, Paying for products not received, Response time for call back.

Review #848735 is a subjective opinion of a user.

2.6
Staff
Advertised vs Delivered
Website
Diversity of Products or Services
Turnaround Time
Billing Practices
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Reliability
Value for money
Customer service
Additional Fees
Product or Service Quality
PRODUCT OR SERVICE Ups Delivery Service
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

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