Rock Bottom Golf - Warranty problems
Had problems with a Callaway stand bag, legs would no longer close. They were responsive, required that I send photos, then asked that I ship it back. They issued store credit for my original cost, less the original shipping cost, and nothing for the return costs. I am out a total of $30. I could have purchased it from Costco for the same price, but Rock Bottom had a color that I preferred. Rock Bottom stated that they no longer had the bag in stock and would not provide the newer identical bag though they did have it in stock. They just issued the store credit, not a refund. Now I am out the costs and must pay more for the replacement bag if I order it from them. Think twice before purchasing something that could need warranty replacement. I appealed their decision, asked that they reconsider and asked that they just ship the newer bag but no luck. I think that I will just use the credit for some balls or something and get the bag locally. Will not make any similar purchases from them. A little behind in how they handle warranty issues.
Reason of review: Poor customer service.
Monetary Loss: $34.
Preferred solution: Let the company propose a solution.